Terms and Conditions

Movers Belsize Park Terms and Conditions of Service

These Terms and Conditions set out the basis on which Movers Belsize Park provides household and commercial removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Agreement means the contract between you and Movers Belsize Park incorporating these Terms and Conditions and any written quotation or confirmation of booking.

We, us, our means Movers Belsize Park as the provider of removal and associated services.

You, your means the customer, being the person, firm or company who requests our services and enters into the Agreement with us.

Services means removal, packing, unpacking, loading, unloading, transport, storage, waste removal or any other related services we agree to provide.

Goods means the items and effects which are the subject of the Services.

Service area means the geographical area in which we routinely provide Services across London and the wider United Kingdom.

2. Scope of Services

We provide domestic and commercial removals, including packing, loading, transport and unloading of Goods, as well as optional packing materials and related services where agreed in advance.

The precise scope of Services for each job will be set out in our quotation and confirmation of booking. Any Services not expressly agreed in writing are excluded from the Agreement.

We reserve the right to refuse to move or handle any Goods which, in our reasonable opinion, pose a risk to health, safety, property or compliance with applicable law, including waste and environmental regulations.

3. Booking Process

All bookings are subject to availability and our acceptance. An enquiry or quotation does not constitute a confirmed booking.

To make a booking, you must provide accurate and complete information, including but not limited to:

Full collection and delivery addresses and any access restrictions.

Property type, number of rooms and floors.

Approximate inventory of Goods, including any particularly heavy, fragile or high-value items.

Preferred moving date and any time constraints.

Any parking or loading restrictions or permits required.

We may conduct, or ask to conduct, a survey in person or remotely to assess the volume and nature of the Goods and the access conditions. The quotation and the booking may be adjusted based on the survey findings.

Your booking is confirmed only when we have accepted your request and you have accepted our quotation and any applicable deposit or prepayment has been received by us, if required.

You are responsible for checking all details in the booking confirmation and notifying us promptly of any errors or omissions.

4. Quotations

Unless otherwise stated in writing, our quotations:

Are based on the information provided by you at the time of quotation.

Are exclusive of any charges or fees that may be imposed by third parties, such as parking, tolls, congestion charges or local authority permits.

Are valid for a limited period stated in the quotation or, if no period is stated, for 30 days from the date of issue.

We reserve the right to revise or withdraw a quotation if:

The information you provided was incomplete, inaccurate or has changed.

Access to the property is significantly different from that described.

Additional services are requested, or the volume or nature of the Goods is greater than initially represented.

Unforeseen circumstances arise that substantially affect the time or resources required to complete the Services.

5. Prices and Payments

Our charges may be based on a fixed price quotation, an hourly rate, or a combination of both, as specified in your booking confirmation.

All prices are stated in pounds sterling and, where applicable, are inclusive of value added tax at the prevailing rate, unless stated otherwise.

We may require a deposit or full prepayment in advance of the Services. Any deposit requirements will be stated at the time of booking.

Unless agreed otherwise in writing:

Deposits are payable on acceptance of our quotation.

Balances are payable no later than on completion of the Services on the moving day.

For commercial customers, separate payment terms may be agreed in writing.

If payment is not made when due, we may, without prejudice to other rights:

Charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full.

Withhold or suspend Services, including delivery of Goods, until full payment is made.

Retain Goods under a lien as further described below.

6. Customer Obligations

You agree to:

Ensure adequate access to the property, including arranging for lifts, clear stairways and corridors, and notifying neighbours or building management where necessary.

Secure any necessary parking or loading permissions or permits in advance of the moving day unless we have agreed in writing to arrange these on your behalf.

Ensure that Goods are properly packed where you have chosen to pack them yourself, and that all boxes are closed and suitable for transport.

Fully empty and defrost any fridges or freezers prior to the moving day, unless otherwise agreed.

Be present, or ensure that an authorised representative is present, during collection and delivery to provide access, confirm inventories where relevant, and sign documentation.

Inform us in advance of any Goods that are particularly fragile, require special handling, or are of high value.

You warrant that you are the owner of the Goods or have full authority from the owner to enter into this Agreement and to allow us to perform the Services.

7. Cancellations and Amendments

You may cancel or amend your booking by providing us with written or verbal notice, subject to the following terms:

If you cancel more than seven calendar days before the scheduled service date, any deposit paid may be refunded, less any reasonable administrative costs.

If you cancel within seven calendar days but more than 48 hours before the scheduled service date, we may retain all or part of the deposit or charge a cancellation fee equivalent to a reasonable proportion of the quoted price.

If you cancel within 48 hours of the scheduled service start time, we may charge up to 75 percent of the agreed price to cover loss of booking and allocated resources.

If you significantly amend the scope of the move, including changes to addresses, access conditions, dates or volume of Goods, we reserve the right to adjust the price or treat the amendment as a cancellation and new booking.

We shall use reasonable endeavours to accommodate date changes, but this cannot be guaranteed and is subject to availability.

We may cancel or postpone the Services if:

You fail to make payments when due.

Access to the premises is unsafe or unlawful.

Severe weather, accidents, road closures, strikes, or other events beyond our reasonable control make it impracticable or unsafe to perform the Services.

In such cases, we will seek to reschedule the Services as soon as reasonably practicable.

8. Parking, Access and Delays

You are responsible for ensuring that adequate, legal parking is available for our vehicles at both collection and delivery locations, unless we have expressly agreed to arrange this.

Any parking fines, clamping charges or similar penalties incurred as a direct result of your failure to obtain necessary permissions or to provide accurate information regarding restrictions may be added to your invoice.

Where we encounter significant delays on the day of the move that are outside our control, including but not limited to waiting for keys, access not being available at the agreed time, or incomplete packing where this was your responsibility, we may charge a reasonable additional hourly rate to cover extra labour and vehicle time.

9. Goods Not Accepted for Removal

Unless specifically agreed in writing, we do not accept for removal or handling:

Hazardous materials, including explosives, flammable or corrosive substances, gas cylinders, paints, solvents, firearms or ammunition.

Perishable goods or items requiring temperature-controlled environments.

Illegal items or substances, stolen property, or items in breach of regulations.

Animals, plants requiring special care, or other living organisms.

Any item which we reasonably believe presents a risk to health and safety, property, or compliance with applicable regulations.

If such items are included without our knowledge, we shall have no liability for any loss, damage or consequences arising, and you shall indemnify us for any costs or liabilities incurred as a result.

10. Waste Regulations and Disposal

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service unless specifically contracted to provide approved waste removal.

Where we agree to remove unwanted items for disposal or recycling, this will be clearly specified in our quotation or booking confirmation. Additional charges may apply for disposal fees, handling, and compliance with waste regulations.

We will only dispose of items at authorised facilities or by using registered waste contractors where required by law.

You must not request, and we will not agree, to dispose of waste or unwanted items in a manner that breaches environmental or local authority regulations, including fly-tipping or unauthorised dumping.

If you require us to remove items that are classified as controlled waste, including electrical goods, appliances, or large quantities of commercial waste, you must inform us in advance so that appropriate arrangements and charges can be agreed.

11. Liability and Limitations

We will take reasonable care in handling and transporting your Goods. Our liability for loss or damage is, however, subject to the following limitations and exclusions.

We shall not be liable for:

Loss or damage arising from your failure to adequately pack Goods where we have not provided a packing service.

Normal wear and tear, scratches, scuffs, or minor cosmetic damage to furniture or items that are already worn or fragile.

Damage to items that are inherently defective, poorly constructed, or cannot reasonably be moved without risk.

Loss or damage to cash, jewellery, precious metals, securities, important documents, or items of high personal or economic value unless specifically declared and agreed in writing.

Any loss or damage arising from circumstances beyond our reasonable control, including acts of nature, severe weather, road accidents not caused by our negligence, or criminal acts by third parties.

Any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity.

Our total liability for any claim for loss or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable sum related to the value of the affected Goods and in accordance with any insurance arrangements in place. Specific limits will be provided upon request or set out in your booking documentation.

You are encouraged to arrange appropriate contents or transit insurance to cover your Goods for the duration of the move if our standard cover does not meet your needs.

12. Claims and Complaints

If you believe that any Goods have been lost or damaged, or if you have any complaint about our Services, you must notify us as soon as reasonably practicable.

Visible damage or loss noticed at the time of delivery should be reported to our team before they leave the delivery address, wherever possible.

Any claim for loss or damage should be made to us in writing within seven days of the completion of the Services, providing reasonable details of the items affected and the nature of the loss or damage.

We may require you to provide evidence, including photographs and purchase receipts where available, and to allow us a reasonable opportunity to inspect the items and investigate the circumstances.

We will endeavour to respond to complaints and claims promptly and to resolve them fairly in accordance with these Terms and any applicable insurance provisions.

13. Lien and Right of Retention

If any charges are overdue, we have the right to retain possession of some or all of the Goods until all amounts due under the Agreement, including any interest and reasonable storage charges, are paid in full.

If payment remains outstanding after reasonable notice, we may, after giving you further notice, sell or dispose of some or all of the Goods and apply the proceeds towards the outstanding balance. Any surplus will be returned to you, less our reasonable costs of sale and administration.

14. Insurance

We will maintain such insurance as is appropriate for a removal services provider operating within the United Kingdom, including cover for public liability and for Goods in our care, custody and control, subject to policy terms, conditions and exclusions.

Details of our insurance cover and any applicable limitations or excesses are available on request. It is your responsibility to assess whether our standard cover is sufficient for your needs and to arrange additional insurance if required.

15. Data Protection and Privacy

We will collect and process personal data about you for the purposes of providing the Services, managing our relationship with you, and complying with our legal obligations.

Your personal information will be handled in accordance with applicable UK data protection laws. We will take reasonable steps to keep your data secure and will not sell your personal information to third parties.

We may share your data with trusted third parties where necessary for the performance of the Services, such as subcontractors or storage providers, and where required by law or regulation.

16. Subcontracting

We reserve the right to use carefully selected subcontractors to perform all or part of the Services. Where we do so, we shall remain responsible for the proper performance of the Services in accordance with this Agreement.

17. Variation

We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Agreement, unless a variation is expressly agreed in writing by both parties.

18. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be severed from the Agreement and the remaining provisions shall continue in full force and effect.

19. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

20. Entire Agreement

These Terms and Conditions, together with any quotation and booking confirmation issued by us, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in writing in the Agreement.